E-Commerce Compliance

E-Commerce Regulatory Compliance Automation

Stay compliant with IT Act intermediary rules, Consumer Protection E-Commerce Rules 2020, FDI Policy, and GST TCS obligations, all in one place.

✓ Grievance Redressal: Active (48h SLA)
⚠ Intermediary Compliance: Annual report due
⚠ GST TCS (GSTR-8): Due in 12 days
FDI Cap: Monitored
Last assessed: Today
Real-time e-commerce compliance posture dashboard
The Problem

E-Commerce Regulations Are Fragmented Across 4 Laws

Online marketplaces and D2C brands face overlapping obligations under the IT Act, Consumer Protection rules, GST, and FDI policy, missing any one causes penalties.

IT Act Obligations Missed

Intermediary status annual reports, grievance officer appointments, and content takedown procedures overlooked without systematic tracking

GST TCS Lapses

GSTR-8 filing deadlines missed, TCS rates applied incorrectly, or operator-seller reconciliation gaps leading to notices from GST authorities

Consumer Grievances Untracked

48-hour acknowledgement and 15-day resolution SLAs under Consumer Protection E-Commerce Rules breached, escalations and regulatory action follow

Capabilities

Everything You Need for E-Commerce Compliance

IT Act / Intermediary Rules Compliance (32 Controls)

Structured checklist covering all 32 intermediary compliance controls, grievance officer, due diligence policy, annual compliance report, and content monitoring obligations.

Consumer Protection E-Commerce Rules 2020

Track mandatory disclosures, seller information requirements, misleading advertisement monitoring, and all obligations under Consumer Protection (E-Commerce) Rules 2020.

Grievance Redressal Tracking (48-Hour SLA, 15-Day Resolution)

Register consumer grievances, track acknowledgement within 48 hours, manage 15-day resolution SLA, and generate compliance reports for Nodal Officer obligations.

GST TCS. GSTR-8 Filing Calendar

Automated GSTR-8 filing reminders, TCS rate verification, operator-supplier reconciliation tracking, and annual return calendar for e-commerce operators.

FDI Policy Monitoring. Marketplace vs Inventory Models

Track FDI ceiling compliance, marketplace vs inventory model classification, vendor group company caps, and Press Note 2 obligations for foreign-funded platforms.

Seller Onboarding Compliance Checklist

Standardised seller KYC, GST registration verification, legal entity validation, and product category compliance checks built into the onboarding workflow.

What's Included

Full E-Commerce Compliance Coverage

Every major e-commerce regulation mapped to actionable controls with deadline tracking, evidence collection, and audit trail.

Intermediary status annual report

Annual compliance report templates for IT Act intermediary obligations, Grievance Officer details, and due diligence documentation.

Consumer grievance register with SLA tracking

Complete grievance lifecycle, receipt, acknowledgement, resolution, and escalation tracking with SLA breach alerts.

GSTR-8 filing reminders

Monthly filing calendar, TCS amount reconciliation, and one-click reminder integration for e-commerce operator GST obligations.

FDI ceiling monitoring

Real-time FDI threshold tracking, group company transaction flags, and inventory model classification alerts.

Product liability documentation

Manufacturer and seller liability documentation, recall management records, and product safety compliance tracking.

Return and refund policy compliance

Policy disclosure compliance checks, return window adherence, and Consumer Protection Act obligation mapping.

Automate E-Commerce Compliance

Stay compliant across IT Act, Consumer Protection, GST TCS, and FDI rules, all from one dashboard

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