Selling online in India means five regulators. One platform.
Consumer Protection E-commerce Rules, DPDP for customer data, GST reconciliation, country-of-origin, grievance officer, ODR. Every obligation. One workspace. Marketplaces and D2C brands get every register, every alert, every audit trail in a single tenant. dcomply publishes the mandatory grievance officer block on your site, logs and clocks every complaint, tracks country-of-origin evidence per SKU, and produces GSTR-1 and GSTR-3B from your transaction data.
If any of this sounds familiar, you're in the right place.
These are the exact sentences we hear on first calls. If two or three of them ring true, dcomply is the workspace you have been trying to build in a spreadsheet.
Your grievance officer's name is on the website but there's no logged workflow behind it.
Country of origin is set on the product page but you can't produce evidence for it.
Your GST reconciliation is done by the CA at month-end.
Your customer data-request policy exists as one line in the privacy policy.
You've heard about ODR but you're not sure who runs it and whether you need to plug in.
If you also sell into the EU or handle subscriber lists, the Publishing door covers GDPR and one-click unsubscribe patterns.
Here's what sits above the foundation.
A D2C brand or marketplace typically lives under five overlapping regulators. dcomply ships modules for each layer.
Five Regulators, One Customer Journey
Every order touches multiple frameworks. Most teams patch them together with manual workflows.
DPDP Act 2023
Customer data drives the funnel. Consent, DSR, breach, cross-border for analytics tools.
Consumer Protection Rules
48-hr grievance acknowledgement, mandatory ODR linkage, seller disclosures.
Country of Origin
Mandatory product-level COO disclosure on every listing. Audited periodically.
GST + DPIIT
Multi-state GSTIN, monthly returns, DPIIT recognition for funding access.
Every E-commerce Module. Pre-Wired
Consent Management
Cookie banner, marketing consent, withdrawal flows, retention rules per data class.
DSR Portal
Customer right-to-access, correct, delete via WhatsApp / portal. 90-day SLA enforced.
Cross-Border Tracker
Analytics tools, ad platforms, CDN, storage outside India. Country approval log.
Grievance Officer
48-hr acknowledgement, 1-month resolution, monthly grievance report PDF.
ODR Linkage
Display ODR portal link on every listing. Track escalations.
Country of Origin
Bulk SKU import, gap-fill workflow, audit-ready report.
Multi-GSTIN
Manage GST across states. GSTR-1 / GSTR-3B export. ITC reconciliation.
DPIIT Recognition
Track recognition renewal, startup incentives, tax holiday compliance.
Vendor Risk + DPA
Sub-processor register for ad networks, analytics, CDN, payment gateway.
Evidence Locker
One vault: policies, consent receipts, COO files, GST returns, DPIIT certificate.
What dcomply Replaces
| Regulator / Framework | Why It Applies | dcomply Module |
|---|---|---|
| DPDP Act 2023 | You process customer personal data | Data Privacy pack |
| CP E-commerce Rules | Marketplace or D2C inventory | E-commerce module + ODR |
| Country of Origin | Every imported product listing | Country of Origin module |
| GST | Multi-state sales | GST module + Tax Calendar |
| DPIIT | Startup recognition + tax holiday | DPIIT + Startup India tracker |
| POSH | 10+ employees | POSH IC + annual return |
Don't Have a DPO? Get a Virtual One.
D2C brands hit Section 10 SDF criteria fast as user counts climb. A DPO is mandatory.
dcomply vDPO bolts on from ₹2,499/mo with AI Q&A, monthly DPO PDF, auto-DPIA triggers, and DSR auto-drafts.
See vDPO tiersAI-powered DPO for solo founders and small teams.
- Plain-English Q&A with DPDP citations
- Monthly DPO PDF report
- DSR auto-draft
- Privacy micro-training
Customer data lives across your stack. We discover all of it.
Shopify orders, Magento catalogues, Razorpay payments, WhatsApp orders, Zoho leads. Connect them and the discovery engine maps PII automatically.
Questions D2C founders and marketplace legal heads actually ask.
"The enquiries stopped."
"We were flagged twice in Consumer Affairs enquiries for grievance response time. Since dcomply, every complaint sits in a workflow with a clock. The enquiries stopped."
Start Free. Scale When You're Ready.
Pay-per-module from ₹1,499. Sector pack from ₹4,999. vDPO from ₹2,499.